VA AI ready Hiring Agreement | Upgrade

1. I'm not sure whether to upgrade or repurchase. What's the difference?

When you upgrade, your support period is still calculated from the date of your original purchase - not the date you upgrade.

For example:

• • If you purchased Basic and upgrade to Standard, you get one year's support from the original Basic purchase date.
  • If you purchased Standard and upgrade to Premium, your support is also counted from your original Standard purchase date.

If you upgrade more than 12 months after your original purchase (e.g., 18 months later), you would still be out of support.
In that case, please repurchase instead of upgrading, and use your returning customer alumni discount code to save.

2. How does upgrade pricing work?

• Upgrades cost the difference between the level you originally purchased and the level you want to upgrade to. 
• You can view the upgrade price by checking the details of the desired new level. 

3. What will I receive? 

• You receive the same documents, but at the new level’s flexibility and support. 
• Your support period remains based on the original purchase date. If you’re near or past the end of your support period, it might be more cost-effective to purchase the new level outright using your returning customer Alumni code at checkout. 

4. How do I upgrade?

• You can only upgrade if you currently own the item at a lower level or have it in your cart along with the upgrade. 
• Log in with the same email address you used for your original purchase before adding an upgrade to your cart - this verifies your eligibility. 
• If you have purchased multiple items at different times, ensure you’re using the email associated with the specific item you wish to upgrade. 

5. If I upgrade from Basic to Standard, does my support start again?
No -  your one-year support period is still counted from your original Basic purchase date.

6. What if I upgrade from Standard to Premium?
Same rule - your support runs from your original Standard purchase date, not the upgrade date.

7. What happens if I upgrade more than 12 months after my original purchase?
You would still be out of support. In that case, please repurchase instead of upgrading and use your returning customer alumni discount code.

8. How do I check my original purchase date?
Log into your account using the same email address you used to make your original purchase - you’ll find your dates there.

For more information, please visit our Upgrade Options page.