OBM Business Basics

1. What do the levels mean?
They explain your document options and support options.  Learn more here > 

2. Which level should I choose?
If in doubt, start with a lower level -  you can upgrade later for longer support or more editing flexibility. 

3. Do I have to choose the same level for each item?
No you can choose different levels for the contracts.

4. Why can't I check out?
This option requires a minimum of 3 purchases, if you want less items please choose them individually or choose another options.

5. What do I get in the support period? 

• Unlimited support in the KoffeeKlatch Facebook customer group. 
• Free updates and extra materials. 
• Access to our ‘KoffeeKlatch zone’ with resources to manage clients confidently. 
• Access to customer-only live events and replays. 

6. Who writes these documents?
Our team of legal and business experts writes them, and key customers review them to ensure they fit real-world use.  Find out more here > 

7. Are all the levels editable?
What you can change depends on the level you purchase:  

• Basic level: Designed for pre-startups to get started with training and core concepts. You can complete the documents but can’t edit them. The main agreement can be tweaked via the Booking form
• Standard level: Complete the documents and add your logo. 
• Premium level: You can fully edit the main agreement or add it to your website in HTML.  

8. Why are the lower levels locked?
We include support by using standardised documents. This helps us offer advice without extra legal fees, while keeping documents up-to-date and affordable.

9. Will my documents make me compliant?
They help you meet legal obligations and protect your business. To stay compliant, follow good practices and avoid edits that reduce your rights or add risks.

10. Why can’t I remove the KoffeeKlatch copyright claim from my documents?
The documents are KoffeeKlatch copyright. You’re licensed to use them in accordance with our terms, but others need permission to reuse them.

11. What is the difference between Global and UK multi-buy options? 

• UK version: Optimised for UK businesses and data sharing (with tweaks for Scotland/NI if needed).
• Global version: For use if you or your client is outside the UK.
  See here for more information > 
• Discounts are different between the two options because we don't include UK based bonus items in the Global multi-buy

12. Can I get phone or private support?
One-to-one support isn’t included but can be purchased. Find out more here >