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The 3 most common questions we get asked...
We often get queries about which contracts to purchase and which levels you need….
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More Frequently Asked Questions
FAQs about Terms of Business/Hiring contracts
1. What do the levels mean?
They explain your document options and support options. Learn more here >
2. Which level should I choose?
If in doubt, start with a lower level - you can upgrade later for longer support or more editing flexibility.
3. What do I get in the support period?
- Unlimited support in the KoffeeKlatch Facebook customer group.
- Free updates and extra materials.
- Access to our ‘KoffeeKlatch zone’ with resources to manage clients confidently.
- Access to customer-only live events and replays
4. Who writes these documents?
Our team of legal and business experts writes them, and key customers review them to ensure they fit real-world use. Find out more here >
5. Are all the levels editable?
What you can change depends on the level you purchase:
- Basic level: Designed for pre-startups to get started with training and core concepts. You can complete the documents but can’t edit them. The main agreement can be tweaked via the Booking form
- Standard level: Complete the documents and add your logo.
- Premium level: You can fully edit the main agreement or add it to your website in HTML.
6. Why are the lower levels locked?
We include support by using standardised documents. This helps us offer advice without extra legal fees, while keeping documents up-to-date and affordable.
7. Will my documents make me compliant?
They help you meet legal obligations and protect your business. To stay compliant, follow good practices and avoid edits that reduce your rights or add risks.
8. Why can’t I remove the KoffeeKlatch copyright claim from my documents?
The documents are KoffeeKlatch copyright. You’re licensed to use them in accordance with our terms, but others need permission to reuse them.
9. What is the difference between Global and UK options?
- UK version: Optimised for UK businesses and data sharing (with tweaks for Scotland/NI if needed).
- Global version: For use if you or your client is outside the UK.
See here for more information >
10. Can I get phone or private support?
One-to-one support isn’t included but can be purchased. Find out more here >
FAQs about Addons
1. How does Add-On pricing work?
- Add-ons are only available if you own the relevant base contract or have one in your cart.
- They start at £10 for a basic-level add-on.
- You can view the add-on price by checking the details of the desired add-on at the level you have in mind.
2. What will I receive?
- Add-ons are designed to extend the range of your contracts. If you offer more than one service, you don’t need multiple contracts - you simply extend your existing one (as long as it is within the same range).
- Depending on the add-on, you will receive one or more Booking forms with detailed sections tailored to the additional service you are providing.
3. How do I purchase Add-Ons?
- You can only purchase add-ons if you currently own the relevant base contract or have it in your cart along with the add on.
- Log in with the same email address you used for your original base contract purchase before adding an add-on to your cart - this verifies your eligibility.
- If you have purchased multiple items on different occasions, ensure you’re using the email associated with the specific base contract you wish to extend.
4. Does buying an add-on give me new support time?
No - your support dates are always tied to your original base contract purchase.
5. Can I upgrade an add-on later?
No - choose the level you want when you buy your add-on.
6. What if I’m out of support?
Repurchase your base contract using your alumni discount code, then add any new add-ons you need.
7. How do I check my support status?
Log into your account with the same email address you used to make your original purchase - your dates will be listed there.
FAQs about Upgrades
1. I'm not sure whether to upgrade or repurchase. What's the difference?
When you upgrade, your support period is still calculated from the date of your original purchase - not the date you upgrade.
For example:
-
- If you purchased Basic and upgrade to Standard, you get one year's support from the original Basic purchase date.
- If you purchased Standard and upgrade to Premium, your support is also counted from your original Standard purchase date.
If you upgrade more than 12 months after your original purchase (e.g., 18 months later), you would still be out of support.
In that case, please repurchase instead of upgrading, and use your returning customer alumni discount code to save.
2. How does upgrade pricing work?
- The upgrade price will be based on the level you originally purchased.
- You can view the upgrade price by clicking the upgrade, choosing your level and the level you want to upgrade to and then you can see the price (e.g. Basic to Standard or Standard to Premium etc.)
3. What will I receive?
- You receive the same documents, but at the new level’s flexibility and support.
- Your support period remains based on the original purchase date. If you’re near or past the end of your support period, it might be more cost-effective to purchase the new level outright using your returning customer Alumni code at checkout.
4. How do I upgrade?
- You can only upgrade if you currently own the item at a lower level or have it in your cart along with the upgrade.
- Log in with the same email address you used for your original purchase before adding an upgrade to your cart - this verifies your eligibility.
- If you have purchased multiple items at different times, ensure you’re using the email associated with the specific item you wish to upgrade.
5. If I upgrade from Basic to Standard, does my support start again?
No - your one-year support period is still counted from your original Basic purchase date.
6. What if I upgrade from Standard to Premium?
Same rule - your support runs from your original Standard purchase date, not the upgrade date.
7. What happens if I upgrade after my support period has expired?
You would still be out of support. In that case, please repurchase instead of upgrading and use your returning customer alumni discount code.
If you do upgrade after your support period has expired the upgrade will have no effect. Please don't waste your money, refunds are subject to our refund policy.
8. How do I check my original purchase date?
Log into your account using the same email address you used to make your original purchase - you’ll find your expiry dates here.
For more information, please visit our Upgrade Options page.
FAQs about GDPR Courses
1. How long do I have access?
You have access for 12 months.
2. Why don't I have lifetime access?
This is a rapidly changing area, we use the revenue to update the programme.
3. What do I get in the support period?
- Unlimited support in the KoffeeKlatch Facebook customer group.
- Free updates and extra materials.
- Access to our ‘KoffeeKlatch zone’ with resources to build your confidence and technical knowledge.
- Access to customer-only live events and replays.
4. Who writes these documents?
Our team of legal and business experts writes them, and key customers review them to ensure they fit real-world use. Find out more here >
5. Will my documents make me compliant?
They help you meet legal obligations and protect your business. To stay compliant, follow good practices and stay up to date.
6. Why can’t I remove the KoffeeKlatch copyright claim from my documents?
The documents are KoffeeKlatch copyright. You’re licensed to use them in accordance with our terms, but others need permission to reuse them.
7. Can I get phone or private support?
One-to-one support isn’t included but can be purchased. Find out more here >
8. Who’s this for?
Small business owners, freelancers, and service providers who handle personal data and want to get GDPR sorted without the legal waffle. Choose the option that most closely fits your sector and join others working through similar questions.
9. Do I need to be in the EU or UK?
No – if you handle personal data about UK or EU citizens, GDPR applies to you, no matter where you or your clients are based.
10. I’ve already done some GDPR – will this help?
Yes. It’ll help you spot gaps, update what’s out of date, and get everything working together.
11. Are there templates?
Yes – practical templates, checklists, and real-world examples you can actually use.
13. How long will it take?
Most people complete the core in 4–6 hours, but you can go at your own pace.
14. What support do I get?
You’ll get a private Facebook group, recorded group calls (run when needed), and the option to purchase 1:1 power hours for extra help.
15. Can I add my VA or team member?
Yes – there’s a separate option at checkout for adding someone from your team. Find out more here >
16. What if the rules change?
You’ll get updates during your access period. After that, you can return at a reduced rate for the latest version.
17. Will this protect me from fines?
Nothing can guarantee that, but it will massively reduce your risk by helping you take clear, documented steps.
18. I’m not techy – will I cope?
Yes! It’s all in plain English, with step-by-step guidance.
19. Does it cover more than GDPR?
Mainly GDPR, but we also cover related topics like UK rules, email consent, and working with data processors.
20. Do I get a certificate?
Yes – you’ll get a certificate of completion and a badge for your website once you’ve finished all the modules.
FAQs about Mini Courses
1. How long do I have access?
You have access for 12 months except for the Data Privacy Policy mini course where access is determined by the support period for the document (the level you purchased).
2. Why don't I have lifetime access?
This is a rapidly changing area, we use the revenue to update the programme.
3. What do I get in the support period?
- Unlimited support in the KoffeeKlatch Facebook customer group.
- Free updates and extra materials.
- Access to our ‘KoffeeKlatch zone’ with resources to build your confidence and technical knowledge.
- Access to customer-only live events and replays.
4. Who writes these documents?
Our team of legal and business experts writes them, and key customers review them to ensure they fit real-world use. Find out more here >
5. Will my documents make me compliant?
They help you meet legal obligations and protect your business. To stay compliant, follow good practices and stay up to date.
6. Why can’t I remove the KoffeeKlatch copyright claim from my documents?
The documents are KoffeeKlatch copyright. You’re licensed to use them in accordance with our terms, but others need permission to reuse them.
7. Can I get phone or private support?
One-to-one support isn’t included but can be purchased. Find out more here >
8. Who’s this for?
Small business owners, freelancers, and service providers who are at risk of being tangled in PAYE and IR35 as applied to freelancers.
9. Do I need to be in the EU or UK?
If you are not based in the UK most of this will not apply to you. You should check your own local tax and employment status regulations.
10. How long will it take?
Most people complete the core in 4–6 hours, but you can go at your own pace.
11. What support do I get?
You’ll get a private Facebook group, recorded group calls (run when needed), and the option to purchase 1:1 power hours for extra help.
12. What if the rules change?
You’ll get updates during your access period. After that, you can return at a reduced rate for the latest version.
13. Will this protect me from fines?
Nothing can guarantee that, but it will massively reduce your risk by helping you take clear, documented steps.
14. I’m not techy – will I cope?
Yes! It’s all in plain English, with step-by-step guidance.
FAQs about Contract Reviews
1. What does a Contract Review cover?
One contract of no more than 10 pages long.
2. How far in advance can I purchase a review?
You need to send your documents and answers to our questions within 30 days of purchasing or your purchase will lapse.
3. How does it work?
Once you purchase, you’ll get instructions via email. Just follow the instructions to submit your document immediately and you’re all set.
4. How long will it take?
We target 14 days but it depends on the length of the queue. At some times of year it may be quicker, others slower as our clients tend to batch these requests around key changes or industry updates.
5. Will you update my documents if needed?
This is an honest review, if no changes are needed we will say so. If you need changes, you are free to make them yourself or ask us to quote you to do so.
6. What if I need more help?
Follow up emails and phone calls are not included in this purchase. Please contact us to find out ways to purchase additional support.
7. Can I cover multiple contracts in one session?
No – One document only. Please contact us to organise the right options for you if you need more.
8. What if I miss the deadline?
Your purchase will lapse and you won't be able to claim your review or a refund.
FAQs about Power Hours
1. What can a Power Hour cover?
Power Hours can cover contract reviews, business processes, client issues, GDPR questions, or anything else where you need expert eyes and advice. It’s your hour to get focused, practical support on the stuff that matters to your business.
2. How long are they valid for?
Power Hours are valid for 90 days from the date of purchase. They must be booked and used within that time – unused sessions will expire.
3. How does it work?
Once you purchase, you’ll get access to a booking link. Just choose a time that suits you, and you’re all set.
4. Can I use it for urgent work?
No – Power Hours aren’t for urgent requests. If you need something within 48 hours, please contact us first to check availability before purchasing.
5. Can I record the session?
Yes – you’re welcome to record the call. With your consent, I can also record it and send you notes afterwards.
6. What’s not included?
The Power Hour covers live support during the session only. It doesn’t include any work done outside that hour.
7. Can I cover multiple topics in one session?
Yes – but the more you want to cover, the less depth we’ll be able to go into. We’ll use our best efforts to get through as much as possible.
8. Can I reschedule?
You can reschedule once with at least 48 hours' notice. Early alternatives aren’t guaranteed and depend on availability. No-shows or cancellations with less than 48 hours’ notice won’t be refunded or rescheduled.
FAQs about GDPR Health Checks
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FAQs about GDPR Health Checks
Coming soon!
