Legal Policies
1. WHO WE ARE
We’re KoffeeKlatch Ltd (company number 14499586), registered in England. VAT: GB 429 3407 91. “KoffeeKlatch” is our registered trademark.
These Terms apply to everything you buy from our online store — contracts, templates, policies, downloads, licences, and support.
Any variation to these Terms must be agreed in writing by a KoffeeKlatch Director.
2. THE ESSENTIALS
2.1 Business-to-business (B2B)
Everything we sell is for business use. By buying from our store, you confirm you are purchasing on a business-to-business basis.
2.2 Confidentiality & privacy
Your business is your business. We’ll only use or share your confidential information to deliver what you’ve ordered, or if the law requires it.
See our Data Privacy Policy.
2.3 Copyright & your right to use
Our contracts, templates, and downloads are our intellectual property. Once you’ve paid, you can use them in your own organisation — within the licence level you’ve bought (see Section 3).
You must not (without our written OK):
- Share them with another business (even if you own or run it too)
- Resell, publish, or use them to train or advise others
- Upload them to Scribd or any file-share/document site (free or paid)
- Upload them to, or train, any AI tool, programme, or model (even “just to see what it says”)
- Edit them unless you have bought a Premium level version
- Love KoffeeKlatch? Please do it the right way — send friends to our store or use our Refer a Friend scheme so you both benefit.
If you break these rules, we may charge you the Premium licence fee (plus interest and costs), plus claim damages for loss of sales or profits and legal fees
2.4 Refunds in a nutshell
Once you’ve downloaded a contract or template or started a course or booked a Power Hour, there’s no automatic refund.
See our full Refund Policy.
3. LICENCE LEVELS
We offer three main licence levels:
Other key points:
- You can reuse your template within your own business as often as you like (subject to your licence).
- Add-ons extend your original template and follow the same support/update period as the original purchase.
- Upgrades give extra rights or features, but the support/update period still runs from the date of your original purchase.
- Want a whole new support/update period? Please repurchase rather than upgrade.
- Discounts must be applied at checkout — we can’t apply them later.
- Love KoffeeKlatch? [Tell a friend and get rewarded – insert link].
4. SUPPORT & UPGRADES
Group support: Provided in an online group we run (on a platform of our choice).
Respect & conduct: Keep it professional and kind. Off-topic, promotional, aggressive, or rule-breaking posts may be removed. If you’re temporarily or permanently removed from a group for breaching group rules, there is no right to substitute support or refund.
Private support: Premium customers get inclusive help for up to three tracked changes per template. Anything beyond that is chargeable as Power Hours.
Upgrades & add-ons: As set out in Section 3 (support/update period ties to the original purchase date).
5. POWER HOURS
Book online and tell us what you want to achieve — we’ll focus the hour on the outcomes that matter most to you.
- You can reschedule once with at least 48 hours’ notice.
- Please use within 90 days of purchase.
- Missed sessions or late cancellations aren’t refundable or transferable.
6. THE LEGAL BITS
Disclaimer: Our contracts and guidance support good practice — they don’t replace it. Your results depend on your information and circumstances.
Complaints: Not happy? Contact us promptly so we can sort it.
Liability: Our total liability is capped at the amount you paid to us for the relevant item or service. We’re not liable for indirect or consequential loss. Our Directors and team are not personally liable for any loss.
Force majeure: We’re not liable if circumstances beyond our control prevent delivery.
Severability: If one part of these Terms is invalid, the rest still stands.
No waiver: If we don’t enforce these Terms straight away, it doesn’t mean we won’t later.
Law & jurisdiction: These Terms are governed by English law, and disputes will be handled by the English courts.
In short: We’ll help you get your ducks in a row — fairly and clearly. Stick to your licence, be respectful in our groups, and check our Refund Policy if you’re unsure.
| Level | Editing rights | Branding changes |
| Basic | No editing of template text | Our branding stays |
| Standard | No editing of template text | Add your logo, neutral branding |
| Premium | Editable templates + up to 3 clause checks by our experts | You can change branding and wording, but must keep our copyright assertion in the footer |
1. Quotes and Payments
1.1 All quotes are valid for 30 days unless otherwise stated.
1.2 Fees are quoted on the basis of our terms. If you require higher limits of liability, we will obtain insurance quotations and re-quote to cover additional costs.
1.3 Where a GoCardless mandate is required, fees quoted on a staged payment basis are only available if an active mandate is in place and being honoured. Where no mandate is active, fees will be subject to a 20% uplift towards additional administration costs.
1.4 Deposits and commissioning invoices are non-refundable.
2. Fixed Fees
2.1 Fixed-fee projects cover one draft and one set of revisions. Any further drafts or revisions will be charged separately.
2.2 Fixed fees are not refundable if you do not use the full allocation of services.
2.3 Where a fixed fee is quoted on the basis of a number of employees/contractors/directors/trustees and the number in your organization turns out to be higher, the correct fixed fee for the right number will fall due to be paid.
3. Urgent and Additional Work
3.1 Instructions to begin work outside the scope of the original proposal will be treated as approval for additional charges, either on a pro-rata basis or under a new quotation.
3.2 Urgent work may incur surcharges, particularly if deadlines require us to allocate resources outside normal scheduling. Weekends and public holidays are not counted as working days when calculating urgent turnaround times.
4. Cancellations and Rescheduling
4.1 Training and consultancy fees are non-refundable.
4.2 If you cancel more than 14 days before the agreed date, we will reschedule within the following 90 days, subject to availability, provided payments are up to date.
4.3 Cancellations within 14 days are non-refundable.
5. Expenses
5.1 Travel and related expenses will be recharged at cost. They will reflect the most timely method of travel plus where needed hotel costs at mid range or above.
5.2 Mileage will be charged at HMRC approved rates.
6. Retainers
6.1 Retainer arrangements require one month’s written notice to terminate, unless subject to a minimum term agreed in advance.
6.2 Data Protection Officer (DPO) services are provided under separate retainer agreements and are subject to the same notice provisions.
7. Timescales
7.1 Agreed timescales depend on timely provision of resources and information from you. Delays may result in revised deadlines or urgent surcharges.
7.2 Day rates are based on a 7-hour working day.
8. Intellectual Property
8.1 Materials created for you by KoffeeKlatch or its associates remain our copyright. You are licensed to use them only within the organisation named on the invoice or proposal.
8.2 Additional licences for subsidiaries or associated entities can be agreed separately.
8.3 You may not copy, edit, adapt, or share our materials outside your licensed organisation without written consent.
9. Confidentiality
9.1 We will not disclose your confidential information beyond our project team (including subcontractors), all of whom are bound by contractual confidentiality terms, without your consent.
9.2 Confidentiality obligations continue beyond termination of these terms.
10. Accuracy and Updates
10.1 The usefulness of our materials depends on the accuracy of the information you provide. If your brief is incomplete or your business direction changes, the materials may no longer be appropriate.
10.2 Please update us if your needs change so that we can provide revised materials or a new quotation.
11. Restriction on Poaching Staff and Suppliers
11.1 Neither party shall seek to employ or directly contract with team members who have been active in a consulting or training project for at least 12 months following the last project payment.
11.2 If you wish to engage a KoffeeKlatch team member directly, you must obtain our consent and agree a recruitment fee.
12. Limitation of Liability and Indemnity
12.1 Our liability to you, whether in contract, tort, or otherwise, is limited to the fees paid for the services giving rise to the claim.
12.2 Directors, officers, and employees of KoffeeKlatch accept no personal liability in respect of these services.
12.3 You agree to indemnify us against claims, damages, or losses arising from your use of our services or materials, except where caused by our negligence or wilful misconduct.
13. Force Majeure
13.1 We are not liable for failure or delay in performing our obligations where this is caused by events beyond our reasonable control.
14. Termination
14.1 Either party may terminate this agreement with written notice, subject to minimum terms where applicable.
14.2 Confidentiality and intellectual property restrictions continue beyond termination.
15. General
15.1 These Terms constitute the entire agreement between us.
15.2 Variations must be agreed in writing by a KoffeeKlatch director.
15.3 If any provision of these Terms is found to be invalid or unenforceable, the remainder shall continue in force.
15.4 These Terms are governed by and construed in accordance with English law. The courts of England and Wales shall have exclusive jurisdiction.
Welcome to KoffeeKlatch. By using our websites (including koffeeklatch.co.uk and any subdomains such as zone.koffeeklatch.co.uk), you agree to these Terms of Use. If you don’t agree, please stop using the site.
We aim to keep things friendly, clear, and fair. These terms explain what you can (and can’t) do with our site and its content.
GENERAL INFORMATION ONLY
The information on our website – including blogs, articles, and resources – is provided for general guidance and discussion.
It is not legal advice and should not be relied on as such. Every business is different, so please take professional advice that is specific to your situation before acting.
We do our best to keep information accurate and up to date, but we cannot accept liability for actions taken based only on our blogs or general content.
USING OUR SITE
You are welcome to:
- Browse the site.
- Contact us using the forms provided.
- Comment on blogs (where permitted), subject to moderation.
- Share links to our content, provided you don’t suggest we endorse you or your business without our written permission.
You must not:
- Copy, republish, or reuse our content without permission.
- Use AI tools or automated systems to scrape, reproduce, or generate derivative works from our content.
- Upload our contracts, policies, or other paid resources into AI tools for editing, analysis, or training purposes.
- Misrepresent our blogs, posts, or resources as legal advice tailored to you.
- Upload or transmit harmful code, spam, or attempts to overload or disrupt our servers.
- Attempt to gain unauthorised access to our systems or data.
COPYRIGHT & INTELLECTUAL PROPERTY
This website contains material owned by or licensed to us. All content is protected by copyright. Please don’t copy, adapt, or republish it without written permission.
AI use: You may not use our content (including blogs, templates, or policies) to train, prompt, or generate outputs from any AI system without prior written consent.
Trademarks: KoffeeKlatch® is a registered trademark of KoffeeKlatch Ltd.
COOKIES & PRIVACY
This website uses cookies. You can choose which ones to allow via our cookie consent tool. Details are set out in our Cookie Policy.
Any personal information you provide is handled in line with our Privacy Policy. For data privacy questions, contact us at [email protected].
LINKS & THIRD-PARTY SITES
We sometimes link to other websites. That doesn’t mean we endorse them. If you follow those links, their terms, privacy, and cookie policies apply – not ours.
GOVERNING LAW
Your use of this website, and any disputes arising from it, are subject to the laws of England and Wales.
CONTACT US
We welcome comments on how to improve our site.
Registered office: KoffeeKlatch Ltd, The Limes, Bayshill Road, Cheltenham, Gloucestershire, GL50 3AW
Email: [email protected]
At a Glance – How We Handle Your Data
- We never see or store your card details – payments go through Stripe or Starling Bank.
- Records are kept for 7 years (3 years for pre-sales enquiries) to meet legal requirements.
- If you unsubscribe from marketing, we keep your email only on a suppression list to make sure you don’t get added back.
- We may use Zoom/Teams transcripts and similar tools to improve support, but never to make decisions about you.
- Data is only shared where needed (e.g. Starling for supplier/team payments, PayPal for affiliates).
Data Privacy Policy
At KoffeeKlatch, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, and the choices you have.
If you’re new to running a business, explaining how you handle customer data can feel overwhelming. We aim to make things clear, simple, and jargon-free.
1. Who We Are
KoffeeKlatch Ltd is a company registered in England and Wales.
- Company registration number: 14499586
- Registered office address: The Limes, Bayshill Road, Cheltenham, GL50 3AW
- ICO registration number: ZB507135
- We provide legal contracts, GDPR support, and related services for small businesses, freelancers, and outsourcing teams.
Our dedicated contact for data privacy is: [email protected]
2. Cookies and similar technologies
We use cookies and similar technologies to operate our website, deliver customer services (including training and course access), understand how our site is used, and manage marketing and affiliate referrals where you consent.
Full details of the cookies we use, how they work, and how you can control your preferences are set out in our Cookie Policy, which should be read alongside this Data Privacy Policy.
3. What Data We Collect
We collect:
- Contact details (name, email, phone number, address).
- Account details (login credentials for our store and customer portal).
- Payment information
- Customers: We do not collect or store card or bank details. Customer payments are handled securely by Stripe (for online payments) or Starling Bank (for direct transfers). We only receive confirmation of payment and limited billing details (e.g. name, address, VAT info) so we can issue invoices and maintain accounts.
- Suppliers and team members: Where we need to make payments to you, we collect and store your bank details securely for that purpose.
- Affiliates: We collect your PayPal details in order to pay commission.
- Business information (details you provide when customising contracts or forms).
- Communication records (emails, messages via CapsuleCRM, voicemails via RingCentral).
- Support interaction data: We collect information you share with us when you contact us for help, including by email, in our Facebook groups, via our Facebook or LinkedIn pages, or (occasionally) by direct message. Where messages are sent by DM/PM, we will redirect you to our official support channels.
4. How We Use Your Data
We use your personal information to:
- Deliver and support the products/services you buy.
- – Provide updates, walkthroughs, and support during your included support period.
- Keep accurate accounts and meet tax/regulatory obligations.
- Improve our services (e.g. reviewing group questions to update FAQs).
- Send you news and offers if you’ve bought from us or asked to hear from us.
5. Sharing Your Data
We only share your data where necessary:
- Payments to others:
- We share supplier and team member bank details with Starling Bank to make payments.
- We share affiliate PayPal details with PayPal to process commission payments.
- Accounting/finance: We use Xero to maintain accounts.
- Hosting/backup: SiteGround (hosting) and Veeam (backups).
- Comms & support: ActiveCampaign (emails), CapsuleCRM (CRM), Adobe (contract signing), Facebook and LinkedIn (support pages), RingCentral (phone/voicemail).
- Team members: Our freelance VAs, designers, and tech team who support us — all bound by contracts, DPAs, and security rules.
- Customer payments are handled directly by Stripe or Starling Bank — we never see or share your card or bank details.
6. International Data Transfers
Where data is accessed outside the UK (e.g. a member of our South Africa-based tech team), we use contractual safeguards to ensure your information is protected.
7. AI & Automated Tools
We use AI-driven features carefully, including:
- Zoom and Teams, which may generate automated transcripts, summaries, or task lists.
- Internal tools that help us provide customer service and improve our website.
We do not use AI to make solely automated decisions that have legal or similarly significant effects on you.
8. Marketing
We may email our business customers and people who have enquired with us about similar products or services. We rely on the UK “soft opt-in” rules and legitimate interests for this type of business-to-business marketing.
Every email includes an unsubscribe link. If you don’t want to receive marketing from us, you can opt out at any time.
9. How Long We Keep Data
We keep your personal data only as long as necessary to provide your service, meet legal obligations, and maintain business records. Our standard retention periods are:
Type of data
Retention Period
Notes
Presales enquiries
3 years from date of last contact
Allows us to respond to follow up questions and track interest.
Financial records (sales, purchases, contracts, supporting data)
7 years from date of last transaction
Required for HMRC/tax and legal compliance.
Contracts and support records
7 years from your last purchase or support request (whichever is later)
Covers limitation periods for legal claims and provides continuity if you return.
Supplier, affiliate and team payment records
7 years
For accounting, audit and tax purposes.
Marketing contract details
Until you unsubscribe/opt out
We keep a suppression record to ensure we do not contact you again.
9. Your Rights
You have the right to:
- Access your personal data.
- Ask us to correct or delete it.
- Restrict or object to how we use it.
- Withdraw marketing consent at any time.
10. Complaints
If you’re unhappy with how we handle your data, please use our Data Privacy Complaints Form LINK HERE to raise your concerns.
You can also complain to the UK Information Commissioner’s Office (ICO): https://ico.org.uk
11. Contact Us
For all data privacy matters, please email us at [email protected].
Cookies are small text files placed on your device when you visit a website. They help the website work properly, remember essential information, and provide insight into how the site is used.
KoffeeKlatch uses cookies for the purposes set out below.
Strictly necessary cookies
These cookies are essential for the website to function. They support core features such as site security, page navigation, account login, and access to customer-only areas.
Strictly necessary cookies do not require your consent. You can disable them only via your browser settings, but doing so may cause parts of the website not to work correctly.
Analytics and performance cookies
We use analytics and performance cookies to understand, in aggregated form, how visitors use the website. This helps us see which pages are used most, where people may encounter difficulties, and how we can improve the site and customer experience.
These cookies do not identify you personally and are only used if you give your consent.
Functional cookies
Functional cookies allow the website to remember choices you make and provide enhanced features, such as embedded media or remembering preferences. Functional cookies are only placed if you give your consent.
Customer training and progress cookies
If you are a customer accessing training or customer-only content, we use cookies and similar technologies to:
• recognise that you are logged in
• record whether modules or lessons have been started or completed
• identify where users commonly pause or get stuck within training materials
This information is linked to your customer account and does identify you as an individual user. It is used to:
• deliver the training you have purchased
• improve course materials where people regularly experience difficulty
• support customer communications, such as reminders to use available support or complete training during the support period
Marketing cookies
Marketing cookies may be used to understand the general type of audience visiting the website and to help us measure or display relevant advertising on third-party platforms. These cookies are only placed if you give your consent.
Affiliate tracking cookies
If you arrive at our website via an affiliate link, affiliate tracking cookies may be used to recognise that referral so the affiliate can be credited if you make a purchase. These cookies do not affect your ability to buy from us and are only placed if you give your consent.
Managing your cookie choices
We use a cookie consent tool to manage non-essential cookies. You can choose which categories of cookies you accept and can change or withdraw your consent at any time using the cookie settings link on the website.
The cookie consent tool displays the current categories of cookies and third-party services in use on the site and is kept up to date as the website evolves.
You can also control cookies through your browser settings. Please note that disabling some cookies may affect website functionality, such as recognising you as a returning customer, accessing training materials, or tracking course progress.
Questions
If you have questions about how we use cookies, please contact us at [email protected]
1. General Principles
- All sales are business-to-business. Consumer cancellation rights do not apply.
- Refunds are discretionary. We will always listen and consider requests fairly.
- Refunds can only be considered if you raise your concern within 30 days of purchase.
2. When Refunds May Be Considered
Refunds are only considered where:
- There is a clear error, such as a duplicate payment.
- You raise a concern within 30 days and give us a fair chance to resolve it.
- Overwhelmed or confused? You need to have engaged with the support provided (e.g. used the video walk-throughs, asked at least three questions in the support group) before we will consider a refund.
Refunds will not normally be considered where:
- You purchased at a lower level but later expected the functionality of a higher-level option.
- You bought too early and then did not use the documents or support during your support period.
- You simply decide you “don’t like them”.
3. Method of Refund
Refunds will be made to the original payment method where possible:
- Card payments – refunded back to the same card.
- BACS payments – refunded to the same bank account, after you provide confirmation details.
We do not issue refunds via PayPal (except where PayPal was the original payment method for affiliates).
4. Fees on Refunds
Where a discretionary refund is approved, we reserve the right to deduct:
- A £35 administration fee.
- Any third-party fees we have incurred (e.g. Stripe chargeback fees if you initiated and lost a claim plus a further £35 fee for defending it).
5. Timing of Refund Requests
You must notify us within 30 days of purchase. Requests made later than this will not normally be considered.
6. How to Request a Refund
All refund requests must be sent to [email protected].
We do not accept refund requests by direct message, personal email, or social media.
Please include:
- Your order number,
- The email address used for the purchase,
- A clear description of your concern, and
- Steps you have already taken to use the support available.
7. Rights to use materials and access
Once a refund is agreed (less admin charges) you will lose the right to use any materials downloaded and the right to access support, training videos etc.
You must remove all material from your devices and back ups and undertake not to use them or share them.
8. Disputes via card issuer?
A small minority of customers make nuisance disputes via their card holder. If you raise such a dispute and we successfully refute the claim (10)% record so far) we will charge you what the card holder charged us (usually a non refundable admin fee even though we won) plus a further £35 admin fee for our time.
We will issue the invoice to you for immediate payment on the day the results are shared.
9. Our Commitment
We aim to be fair, transparent, and supportive. While refunds are discretionary, we will always listen to genuine concerns and respond. We are a small business just like you and we do our best to support you.
1. Introduction & Scope
These Affiliate Terms govern your participation in the KoffeeKlatch Affiliate Programme.
We value honesty, transparency, and supportive relationships. Our aim is to create a collaborative programme where affiliates and KoffeeKlatch both benefit.
KoffeeKlatch Ltd is a company registered in England and Wales. KoffeeKlatch® is a registered trademark.
2. Joining & Eligibility
You must apply to join the Programme. We reserve the right to accept or reject applications at our discretion. You must provide accurate details and notify us promptly of any changes.
3. How the Programme Works
When you share your affiliate link, tracked referrals may earn you commission subject to these terms. Your affiliate dashboard shows details of commission rates, cookie duration, and qualifying actions.
Cookie tracking duration and referral rules are as specified in your affiliate dashboard and may be updated from time to time.
You must not attempt to manipulate or game the system.
4. Affiliate Links, Codes & Tracking
Affiliate Links:
- You must always use your affiliate link when promoting KoffeeKlatch.
- Affiliates can create custom URLs in their dashboard to connect their domains, websites, or social posts to the KoffeeKlatch store.
- We do not manually allocate commissions — only tracked affiliate links and discount codes generate commission.
Discount Codes:
- Discount codes may be issued for you to share with your group, your customers, or people you have a genuine connection with.
- Codes must not be shared on general coupon-sharing or discount websites.
- Misuse of codes may result in suspension or termination of your affiliateship.
Creatives:
- Approved creatives for use in your newsletters, websites, and posts are available in the creatives section of your affiliate dashboard.
- You may not alter these creatives without our permission.
Attribution Rule:
- If a customer visits through multiple affiliate links, the last valid affiliate link used before purchase will determine who earns the commission.
- If a customer visits through multiple affiliate links, the last valid affiliate link used before purchase will determine who earns the commission.
Commission Period:
- You earn commission not only on the first sale but also on sales made by that customer during the commission period (currently 90 days from the first referral).
- We may vary the length of the commission period from time to time, with notice given to affiliates.
100% Coupon Codes:
- If you would like to give people you are coaching or training access to a set of documents as part of that course or membership, we can offer 100% coupon codes.
- This is subject to you creating and maintaining an active GoCardless account.
- These coupon codes are invoiced to you at 80% of the cost shown on site (plus VAT).
- You must settle that invoice promptly via GoCardless in order to maintain access to this scheme.
5. Payments & Commission
Commission is paid monthly via PayPal. There is no minimum payout threshold. You are responsible for your own tax and accounting obligations.
If a customer obtains a refund, any commission already paid will be clawed back or offset against future payments. If an affiliate account has unusually high levels of refund requests, we may delay commission payments until transactions are validated.
If you are VAT registered and require VAT to be added to your commission, you must raise an invoice for each payment. This invoice must be submitted within 90 days of the commission payment date. If no invoice is received within that timeframe, the commission will be treated as paid gross.
Refer-a-Friend Affiliates:
- If you do not run a group but would like to participate in the ‘refer a friend’ scheme, your commission will accrue as store credit.
- Store credit can be used for further purchases, upgrades, or renewals in the KoffeeKlatch store.
- Store credit is not redeemable for cash, is not transferable, and is valid for 12 months from the date of issue.
Commission Rates and Structures:
- Commission rates, payout structures, and thresholds may be varied by KoffeeKlatch from time to time. Any changes will be notified to affiliates via email or dashboard update.
- Commission rates, payout structures, and thresholds may be varied by KoffeeKlatch from time to time. Any changes will be notified to affiliates via email or dashboard update.
6. Responsibilities of Affiliates
You agree to:
- Comply with all advertising and disclosure requirements (ASA, FTC, or equivalent), including clear disclosure that you may earn a commission (e.g. ‘we may get enough for a cup of coffee if you purchase’).
- Use KoffeeKlatch brand materials responsibly, without alteration.
- Avoid misleading, spammy, or unlawful promotional practices.
- Not pretend to be KoffeeKlatch or represent yourself as acting on our behalf.
- Not bid on ‘KoffeeKlatch’ or confusingly similar marks in paid advertising.
- Not upload, share, or embed KoffeeKlatch content (contracts, policies, videos) in AI tools, libraries, or other third-party systems.
7. Our Responsibilities
We will provide you with access to your affiliate dashboard, approved marketing materials, and payment of valid commission. We reserve the right to update commission structures, programme rules, or available resources.
8. Affiliate Support & Content Use
Affiliates with groups may request live sessions or podcast appearances from KoffeeKlatch to help educate and support the use of the KoffeeKlatch range. One or more sessions may be agreed as part of the affiliate support scheme, at KoffeeKlatch’s discretion.
All rights in those sessions remain with KoffeeKlatch. Affiliates may not extract or repurpose content from those sessions (including inclusion in courses) without the express written permission of a Director. Sessions must be removed if they become outdated, or when the affiliateship terminates — whichever occurs first.
If you’d like KoffeeKlatch to provide a live session or podcast appearance for your group, please submit this form: link here.
9. Confidentiality & Data
Both parties agree to treat non-public information as confidential.
Your personal data will be processed as a supplier under our Data Privacy Policy, which forms part of these terms.
If you authorise a VA or team member to access your affiliate dashboard, you must provide us with their email address so we can add them to the affiliate mailing list and group to receive updates. You must notify us promptly when they leave.
If you would like a VA or team member to access your account, please submit this form: Link here.
You may set up your affiliate account to be notified of sales associated with you. Any such information (including customer names or order details) must only be used to verify your commission calculations. You must not use this information for any other purpose.
As an affiliate you may also receive advance notice of changes to our offerings, websites, markets, or pricing that is only available to affiliates. You must not share this information with anyone else without our express permission.
Your duty to keep information confidential continues even after your affiliateship ends.
You agree not to make disparaging or misleading statements about KoffeeKlatch, our products, or our team during or after your participation in the affiliate programme.
10. Accuracy, Updates, and Communications
You must ensure your contact and payment details are accurate and up to date. Failure to update your email address will not be accepted as an excuse for missing programme updates or changes.
We may update these terms from time to time. Continued participation constitutes acceptance of updates.
11. Termination & Breach
We may suspend or terminate your participation if you breach these terms, misuse our intellectual property, act in a way that could damage KoffeeKlatch’s reputation, if your account becomes inactive, or if you fail to comply with applicable law. We may withhold or claw back commissions linked to breaches or refunds.
We may also review your affiliate activity if we suspect fraud, misuse, or breach of these terms, and may withhold commissions while any such review is ongoing.
If you want to terminate your affiliateship, please submit this form: Link here.
12. Dispute Resolution
Before resorting to litigation, both parties agree to attempt to resolve any dispute informally. If no resolution is possible, these terms are governed by English law, and disputes will be subject to the exclusive jurisdiction of the English courts.
13. General Legal Clauses
- No Waiver: Failure to enforce a right does not waive it.
- Limitation of Liability: Our liability to you is limited to the total commissions paid in the preceding 12 months.
- Assignment: You may not assign or transfer your rights or obligations under these terms without our written consent.
- Relationship Disclaimer: Nothing in these terms creates any partnership, joint venture, employment, or agency relationship between us.
- Force Majeure: We are not liable for delays or failure to perform due to events beyond our reasonable control (including technical failures, natural disasters, or regulatory changes).
- Severability: If any provision of these terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.
- No Oral Variations: Any variation to these terms must be in writing and authorised by a Director of KoffeeKlatch.
- Entire Agreement: These terms, together with referenced policies, represent the entire agreement between us.